Privacy policy

PERSON forlag, marketed under Isvind forlag is responsible for treating personal information as described in this privacy statement. This privacy statement explains how personal information is stored and processed. This privacy policy is valid for www.trollsaga.com.

Personal information we collect and process

We process the following categories of personal information:

- Basic information: Name, date of birth
- Contact information: Address, phone number, email address.
- Payment information: Transaction information, means of payment.
- Customer history and engagement: Order and delivery information, shopping cart actions, discount codes, loyaltyprogramme information, active products and deals, products and services you have previously used, how much and how often they are used, status on products/services.
- Cookies: Read more on cookie information.

Personal information is collected directly from you through the information you supply by using out services and products.

How we use the personal information

Delivery of service/ enter into an agreement
We use your personal information to complete our agreement with you, meaning when you have bought a product or service from us. The legal basis for treating personal information for this purpose, is that the treatment is necessary to enter into an agreement with you.

Administrating customer relations
We use your personal information to administer our customer relations with you. That can be customer service, handling complaints or correcting errors concerning your customer relations. The legal basis for treating personal information for this purpose, is that the treatment is necessary to enter into an agreement with you.

Analysis, business development and improving services
We continuously work to develop and improve our services and products. Much of this work includes analyzing different personal information, such as customer activity, customer history, account- and profile information. The legal basis for treating personal information for this purpose, is our eligible interest.

Sales and marketing
We use personal information for the sale and marketing of our products and services, for instance by you receiving an email from us. The legal basis for treating personal information for this purpose, is our eligible interest. You have the right to decline this part of treatment by for instance saying no to receive email from us. I addition, we may also ask you permission to use your personal information to so called profiling, where we estimate interests and needs based on your personal information. The purpose of profiling is to make our marketing more relevant.

Keeping within legal commitments
In some instances we are obligated to treat personal information due to other legal commitments. One example of this is information related to sales, which we are obligated to account and store according to the Norwegian book-keeping laws. The legal basis for treating personal information for this purpose, is to fulfil our legal obligations.

Your rights

If you wish to exercise your rights, please contact us on post@isvind.no.

Right to view you own information
You can ask for a copy of all information we treat concerning you.

Right to correct personal information
You can ask us to correct or supply personal information that is false or misleading.

Right to have personal information deleted
You can ask us to have your personal information deleted without undue delay. However, we will not delete information that we are legally obligated to keep, following Norwegian law.

Limiting treatment of personal information
In some situations you may ask us to limit the treatment of your information. This can be done by administrating agreements or reservations you have made in our solutions.

Objecting treatment of personal information
If we treat your personal information due to our necessary tasks or based on considered interests, you have the right to object to this. This can be done by administrating agreements or reservations you have made in our solutions.

Data portability
You have the right to receive your personal information in a structured, commonly used, machine-readable format. Please contact us on email if you wish to receive our collected personal information about you.

You can make a complaint on our treating your personal information
We hope you will let us know if we don't follow the Norwegian law for personal information. Please use the contact channels we have provided. You can also make a complaint to The Norwegian Data Protection Authority (Datatilsynet), if you believe we have wrongly used your personal information.

This privacy policy is based on a template from gdprcontrol.no